This Privacy Policy explains how KAISTEEL LIMITED ("KAISTEEL", "we", "us"), a company incorporated in Hong Kong (BRN/UBI 78595271), collects, uses and protects information submitted through kaisteelkitchen.com (the "Site").
1. What we collect
The Site is a static informational and enquiry site. We do not operate a public checkout or customer account system. Payments, where agreed after quotation and order confirmation, are requested separately under the applicable proforma invoice or sales contract. Information we may receive includes:
- RFQ form submissions: when you use the "Request a Configuration Review" form, the details you enter are transmitted securely to our form-processing provider, Formspree, and delivered to KAISTEEL. The fields may include your name, company, business email, website, destination market, buyer type, model interest, estimated quantity, appliance certification market, target delivery date and project notes.
- Enquiry attribution: the RFQ may also include the landing page, referring page, campaign parameters supplied in the link and the most recent contact or document action in that browser session. We use this only to understand which buyer resource led to the enquiry and to respond in context.
- Direct correspondence: information you send us by email or WhatsApp, including any CAD drawings, project documents or photographs you choose to attach.
- Basic technical data: standard web server or hosting-platform logs (e.g. IP address, browser type, pages requested) that our hosting provider may generate as part of normal operation.
2. Cookies and tracking
The Site uses Google Analytics 4 only after a visitor accepts analytics through our cookie settings. Google Analytics helps us understand page use, document downloads and enquiry actions so that we can improve our B2B content. If analytics is rejected, the Google Analytics script is not loaded by the Site. We do not currently use third-party advertising or remarketing trackers.
The Site also uses browser session storage for necessary first-touch campaign and enquiry-intent attribution until the browser session ends. This information supports RFQ routing and source measurement and is not used for cross-site advertising. A visitor can review or change the analytics choice through the “Cookie settings” control displayed on the Site.
3. How we use information
- To respond to enquiries, prepare quotations and configuration reviews, and manage the B2B sales process.
- To administer warranty registration and after-sales support for confirmed orders.
- To maintain records required for export documentation, compliance dossiers and accounting.
- We do not sell personal information, and we do not use enquiry data for unrelated marketing without your consent.
4. Sharing
We do not sell enquiry or project information. We share it only with: (a) our approved manufacturing partner, to the extent needed to prepare a quotation, technical drawing or production order; (b) service providers that operate the Site, hosting infrastructure or RFQ form processing, including Formspree, subject to their applicable terms and safeguards; (c) a payment service provider where a buyer elects to use an approved payment method; or (d) authorities or advisers where required by law or necessary to protect KAISTEEL's legal rights.
4A. Payment information
Where a buyer uses an approved third-party payment service, payment-card data is entered directly into that provider's payment environment. KAISTEEL does not collect or store complete payment-card details through the Site. Payment processing is governed by the applicable payment provider's privacy terms as well as the agreed order documents.
5. Retention
We retain enquiry and order-related information for as long as reasonably necessary for the purposes above, including applicable commercial, warranty and tax record-keeping periods, after which it is deleted or anonymized where practicable.
6. Your rights
Depending on where you are located, you may have rights to access, correct, or request deletion of personal information you have sent us, or to object to certain uses. To make a request, contact sales@kaisteelkitchen.com. We will respond within a reasonable time and in accordance with applicable law.
7. International transfers
As a Hong Kong-registered company working with a manufacturing partner in mainland China and buyers worldwide, information you send us may be processed outside your home jurisdiction. We take reasonable steps to keep information secure regardless of where it is processed.
8. Governing law
This Policy is governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory data-protection law of the jurisdiction where you are located that cannot lawfully be excluded.
9. Contact
Questions about this Policy: sales@kaisteelkitchen.com · +86 139 0303 0696
KAISTEEL LIMITED · Room 602, 6/F, Kai Yue Commercial Building, No. 2C, Argyle Street, Kowloon, Hong Kong