1. Made-to-order B2B supply
KAISTEEL outdoor kitchen systems are supplied to professional buyers on a made-to-order basis. A product configuration, price, scope of supply, packing method, lead time, Incoterms, payment terms and technical requirements are confirmed only in the applicable quotation and order documents.
2. Order formation
An RFQ, email exchange, brochure, indicative configuration or payment discussion is not a binding offer. An order is accepted only when KAISTEEL LIMITED issues or countersigns the applicable PI, sales contract or other written order confirmation, and the agreed technical scope is confirmed.
3. Payment
Bank transfer and supported online payment methods are available through approved business payment channels. Final payment terms are stated in the quotation or Proforma Invoice.
- Payment instructions and secure payment links are issued only in the name of KAISTEEL LIMITED.
- Each payment must correspond to a unique PI or contract reference, buyer legal name, agreed product configuration, amount and currency.
- For sample orders, a secure payment link may be offered for the product value and agreed packing charge; the applicable sample-credit policy is set out in the written sample quotation.
- For container orders, bank transfer is the standard payment route; where a card payment is agreed, a payment link is issued only against an approved PI and agreed payment milestone.
- KAISTEEL does not request payment to an individual, an unrelated third party or an undisclosed manufacturing supplier.
4. Technical freeze, changes and cancellation
A deposit does not by itself authorize production. Production begins after the relevant technical scope, drawings, BOM, material choices, appliance interfaces and compliance requirements are approved in writing (Technical Freeze).
Cancellation or change requests must be sent to sales@kaisteelkitchen.com. Before Technical Freeze, KAISTEEL will assess the request and may deduct documented third-party, engineering, sample, material or other work already performed. After Technical Freeze, made-to-order goods may not be cancelled or changed without KAISTEEL's written agreement, because material procurement and production capacity may have been committed. Any approved refund is returned to the original payer or payment method after the relevant order and settlement records have been confirmed.
5. Delivery and risk transfer
Unless otherwise confirmed in the quotation, the applicable trade term is FOB Pearl River Delta port — Nansha, Shekou or Yantian, as confirmed in the quotation, Incoterms® 2020. Freight, insurance, import clearance, duties, taxes, destination-country compliance, site works and final local electrical, gas and plumbing connections are excluded unless expressly included in the agreed order documents.
Returns and exchanges
Confirmed custom-made and project orders are generally not eligible for return or exchange due to change of mind. Manufacturing defects, shortages and shipping-related issues are handled under the applicable sales agreement and KAISTEEL Limited Warranty.
6. Questions, disputes and refunds
For a payment query, cancellation, refund request or commercial dispute, contact sales@kaisteelkitchen.com and quote the PI or contract number. Please retain the PI, payment confirmation and relevant correspondence so that the request can be identified and reviewed promptly.
7. Contact
KAISTEEL LIMITED · Room 602, 6/F, Kai Yue Commercial Building, No. 2C, Argyle Street, Kowloon, Hong Kong
sales@kaisteelkitchen.com · +86 139 0303 0696 · BRN/UBI 78595271